Our FAQs

What do we do?.

We install and repair all types of roofs to residential and business customers. In addition, we pressure wash all types of roofs and hard paved areas. We also provide an exterior painting service for your home or business.

Does it cost to receive a quote?.

If you have to pay for an initial quote on your roof, this is an immediate red flag. Reputable companies should survey your property and listen to what you require before sending out a quote. We provide all customers with a no-obligation quote.

Do we offer guarantees?

While most roofing contractors will complete the job to a high quality, not all will. If anything goes wrong, you need to ensure you are covered to get the damage fixed. That's why we offer some of the best gurantees in the area.

How long will it take?

We always provide a timeline for a job – whether that be minor roof repairs or the installation of a new roof. If a roofing company does evade your questions, you may need to ask why. We will always keep you fully informed regarding progress and expected completion.

Do we work cleanly.

At the end of the workday we leave your outside areas clean and secure. A clean workplace is a safer workplace.

Are we insured?.

We carry all relevent public liability insurance for yours and ours peace of mind.

What areas do we cover?.

Chelmsford, Colchester, Basildon, Harlow, Brentwood, Braintree, Southend-on-Sea, Billericay, Rayleigh, Wickford, Maldon, Witham, Clacton-on-Sea, Canvey Island, Harwich, Halstead, Grays, Stanford-le-Hope, Frinton-on-Sea, Manningtree.

How do I request a quote?

Just fill in the form on the contact page or give us a call. We can arrange a convenient time to meet with you and assess the work required.

Important

At BB Roofing Contractors, we value transparency and honesty in all our interactions with our customers. We would like to caution our clients that any images, customer testimonials, or written content presented on our website or in any of our marketing materials must be independently verified by the customer.

As you explore the website, you'll notice stunning imagery and professionally crafted content that aims to captivate potential customers. It is important to note, however, that while the website aims to present BB Roofing Contractors in the best light possible, it's crucial for prospective customers to conduct their due diligence before engaging BB Roofing Contractor.

Moreover, we would like to stress that it is imperative for vulnerable customers, such as the elderly or those with disabilities, to seek the assistance of a family member or trusted friend before finalizing any agreement for work to be carried out. We take the safety and well-being of all our customers seriously and encourage everyone to prioritize their best interests in every transaction.

At BB Roofing Contractors, we strive to provide the best possible customer service and deliver high-quality workmanship. We are committed to ensuring that our clients are well-informed and satisfied with every aspect of our services. If you have any questions or concerns, please do not hesitate to reach out to us.

Complaints Procedure

If you have a complaint or concern, we encourage you to contact our customer service department as soon as possible. You can reach us through multiple channels:

No matter how you decide to get in touch, rest assured that your complaint will be taken seriously, and we will do our best to resolve it effectively.



2. Complaint Acknowledgement

Upon receiving your complaint, our customer service team will promptly acknowledge your concern. We will provide you with a written confirmation, within 30 business days, that includes the following details:

  • Your complaint reference number.
  • A summary of your complaint.
  • The name and contact details of the person responsible for handling your complaint.


3. Investigation and Resolution

Once your complaint has been acknowledged, we will initiate a thorough investigation. Our dedicated team will review all the relevant details and work towards finding a resolution that meets your expectations. This may involve:

  • Gathering additional information or evidence.
  • Conducting interviews with relevant parties.
  • Consulting with our management team.

During this process, we will keep you informed of the progress and provide regular updates on the status of your complaint. We understand the importance of transparency and effective communication in resolving issues.



4. Resolution Communication

Once we have reached a resolution, we will communicate it to you promptly. Our communication will include:

  • A detailed explanation of the resolution reached.
  • Any actions we will take, if applicable.
  • Any compensation or remedies, if appropriate.



5. Feedback and Appeal

We value your feedback and believe it is essential for continuous improvement. After the resolution has been communicated, we will request your feedback on your overall experience. Your feedback will help us evaluate our procedures and identify areas for further enhancement.

If, for any reason, you feel that our resolution did not adequately address your complaint or if you are unsatisfied with our handling of the matter, we provide an appeals process. You can make an appeal by contacting our customer service department and providing any additional information or documentation to support your appeal. We will assign a designated representative to review and re-evaluate your complaint, ensuring a fair and unbiased assessment.



6. Escalation to External Parties

While we strive to resolve all complaints internally, in some cases, it may be necessary to involve external parties. If your complaint cannot be resolved through our internal process, we will guide you on how to escalate your complaint to the appropriate external regulatory body or industry association.

At BB Roofing Contractors, we are committed to ensuring that each complaint is handled with utmost care and professionalism. We believe in the power of effective resolution and the importance of maintaining strong relationships with our customers. We appreciate your feedback, and we will continuously review and refine our processes to ensure your satisfaction.

BB Roofing Contractors.

Sincerely,
Customer Service Team
Customer Service Manager

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